Effective Date: September 7, 2025
This Privacy Policy describes how Zelle’s Collection (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zellescollection.ca (the “Site”).
1. Information We Collect
We collect several types of information to provide and improve our services to you.
A. Personal Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This information is used solely for the purpose of fulfilling your order.
B. Browsing Information: We automatically collect certain information about your device and your interaction with the Site. This may include your IP address, browser type, pages you visit, and the time and date of your visit. This information helps us understand how our customers use the Site and allows us to improve our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Fulfill Orders: We use your personal information to process your orders, ship your products, and provide you with order confirmations and shipping updates.
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To Communicate With You: We may use your email address or phone number to respond to your inquiries, send you marketing communications (if you have opted in), and provide customer support.
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To Improve Our Site: We use browsing information to analyze trends, administer the Site, track users’ movements, and gather demographic information to enhance the user experience.
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To Protect Our Business: We may use your information to detect and prevent fraudulent transactions and to ensure compliance with our terms of service.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may, however, share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you. These partners are required to keep your information confidential.
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Service Providers: We may share your information with third-party vendors and service providers, such as payment processors (e.g., Stripe, PayPal) and shipping carriers (e.g., Canada Post, FedEx). These providers only have access to the information necessary to perform their specific tasks.
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Legal Compliance: We may disclose your information if required by law, court order, or a government request, or to protect our rights, property, or safety.
4. Data Retention
When you place an order through the Site, we will retain your order information for our records unless and until you ask us to delete this information.
5. Your Rights
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.
6. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@zellescollection.ca